Frequently asked questions
About our products:
Our Jeans products, unless expressly stated, are vintage products and are created using vintage and or previously owned clothing. Our Archive products are not previously owned unless expressly stated. When purchasing any item from this site whether it be vintage, archive, or a combination of both, it is normal to expect natural wear of the item, due to the age of the item, storage, and in some cases its previous use.
Hand painted clothing and art pieces are individually handmade, and as such, these items will differ slightly from piece to piece within a style.
We encourage you to refer to the photos as part of the item description before purchasing your order. If you have any specific questions about an item, please use the contact button on the site or email email@example.com and we will be happy to answer any questions you may have.
Please note that all items have measurements. We encourage you to take the time to check the measurements before purchase. You can refer to our Measurements Guide below for more information.
All Products are measured lying flat.
Clothing items are measured in the following way: Chest – from armpit to armpit across the front of the garment
Waist – from side to side across the front of garment
Length – from center back neck seam of the garment body to the hem.
Hips – from side to side across the front of garment
Inseam- from crotch seam to hem of garment
Rise- From crotch seam to top of waistband
Accessories are measured in the following way:
Bags and wallets are measured by width, height & depth, belts are measured by width, and the minimum and maximum existing belt hole measurements.
Leslie Hamel Jeans Measurements:
Jeans measurements provided are the full waist circumference, rise, and inseam length.
The measurements provided for archive pieces are taken laid flat on the front of the garment, For example, if listing measurement reads armpit to armpit 21”, The full measurement is 42” or very close. Length, Inseam and Rise measurements are the total measurement.
Commissions and Customizations:
Commissions can be a unique design made especially for you, or an existing design for sale on hamelwood.com made on a garment of a different size, type of garment or piece of furniture. You are also welcome to send us your own garment for a commission. Customization commissions are available for existing items for sale on hamelwood.com (for example, additional painting, crystals, studs, etc)
Pricing on all commissions and customizations will be calculated based on what you would like to have created. Commissions based on pre-existing designs for sale on Hamelwood.com may vary in price from the published price of that same style sold online, even if ordered on the same type of garment. All commissions and customizations require payment in full at time of order.
Custom Clothing Design Services, Licensing, Partnerships & Consulting Services:
These services comprise a wide range of options which differ from client to client. Please contact us to inquire about your specific needs.
Orders & Shipping:
We ship domestically on business days (excluding holidays and weekends). You will receive an order confirmation via email and a separate email with the tracking number upon shipment of your order. Please email firstname.lastname@example.org if you want to upgrade your order for express shipping, signature confirmation, insurance or any other optional postal services or shipping carriers.
About Discount Codes:
During checkout, enter your code into the promo/gift card box and click Apply. Your discount on qualified items will be reflected in your order total. Certain items do not qualify for discounts and will have the phrase "Discount codes are not available for this product" on their unique product pages. Only one promotional code can be used per order and promotional codes cannot be combined with markdown items.
Can I cancel my order?
We process orders in real-time on business days. This means we are unable to cancel orders once they have entered the shipping process, which occurs within 15 minutes of placing an order on business days. To cancel your order within this window, please email email@example.com and include your order details.
All products on Hamelwood.com are final sale. We do not take returns or exchanges.
Question regarding something else:
Please email firstname.lastname@example.org at and we will be happy to assist you.